Ellen Roseman: When the refund route fails, ask for a credit card chargeback
Chargeback requests are soaring because of COVID-19. When you've exhausted your resources to get a refund, a credit card chargeback can be a last resort. Here's how to get one.
November 10, 2020
9-minute read
E-commerce is on the rise as consumers stay home during the pandemic. In fact, according to Statistics Canada, Canadians now do 10% of their shopping online.
Ordering merchandise from your living room can be convenient and save you money, even after shipping costs and customs duties. But problems can arise when dealing with online retailers you don’t know.
About the author
Ellen is LowestRates.ca's monthly columnist and a journalist who sticks up for ordinary Canadians. She’s become a brand name for activism and a champion at helping consumers fight back against injustices. Reach her at [email protected].
Ellen spent 20 years as a columnist at the Toronto Star, following two years as the Star’s business editor . Before that, she spent 20 years at the Globe and Mail as a columnist and associate managing editor of the Report on Business.
She’s the author of seven books on money and consumer issues. Her latest book is Fight Back: 81 Ways to Help You Save Money and Protect Yourself from Corporate Trickery (Wiley Canada, 2013).
She teaches courses in investing and personal finance at the University of Toronto’s continuing studies department. She also does a free Financial Basics workshop at Ryerson University each year and teaches at the Life Institute, part of the Chang School of Continuing Education.
